Service Commitments

Unexpected levels of service that you should expect from your insurance partner.

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Constantly seeking to improve our customers’ experience by exceeding their expectations.

Our organization will never become complacent and always will work hard to treat your account as if it were our own. We’ll do everything needed to rise to the level you should expect.

Our Service Commitments

Seamless & Easy Transitions

  • Accurate proof of insurance forwarded immediately to your lenders and others
  • Existing policies canceled so it’s not an additional burden on you

Immediate & Responsive Servicing of Your Account

  • Dedicated Account Executives and their team get to know your business and preferences so they can exceed your expectations
  • Your phone calls and inquiries returned promptly
  • Regular contact throughout the year to stay apprised of your business
  • Certificate team members personally & promptly respond to your requests
  • 24/7 convenient website access to: Pay Your Bill; Report a Claim or Request a Change

Attentive Claim Service

  • Claims receive “Hand Held” attention until resolved
  • Expert advice, advocacy and counseling to assist you through the process

Early Aggressive Working of Your Renewals

  • Protection, pricing & carriers reviewed each and every year
  • You’re informed of newly emerging threats and available options
  • Renewals delivered weeks in advance so no more last minute surprises
Delivering this value proposition year after year creates beneficial long-term relationships. Unexpected things do happen and Hruska will always be there when you need us.
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